MICROS-Retail has a great team ready to assist you from consulting, implementation, training and support services. Our staff are available all over the Asia Pacific region, covering Australia, New Zealand and Asia. Our team in Asia is multi-lingual and is ready to cater for the needs of the region in every way possible.
Implementation
Implementation Services is a team focused on providing customer driven solutions. Our Major Account Program provides project management, consultation, installation, technical services and on-site training. Together with the customer, our team works to understand and integrate the full potential of MICROS-Retail products to meet the organisational and business requirements of the client. Together, this partnership will ensure the MICROS-Retail Implementation is planned and executed successfully, on time and on budget.
Training and Live Support Services
System Installation Services
Consulting Services
Roll-out Planning and Assistance
Project Management Technical Services
Professional Services
Our people are our most valued asset. More than 90% of our staff are dedicated to serving our customers. From our Call Centre to staging and training, research and development to project consulting, the people of MICROS are there for you, providing the fresh ideas, comprehensive service and 24-hour support that help you run your business even better, the MICROS-Retail experience includes:
Research and Development - New products and features, upgrades and retailer-specific customisations.
Multi-level Consultation - Your direct connection to the resources and expertise of the entire go2team at any stage - giving you access to a wide array of consulting services and project experience. MICROS-Retail consultants offer comprehensive, expert assistance at many different levels, including: choosing hardware and peripherals, defining communications and polling systems, network configuration and implementation, managing intelligence for exception analysis - and more.
Project Consulting - Assigned to your account from the very start, a go2team member is dedicated to seeing you through requirement definition to first release, pilot programs, upgrades, host system integration and ongoing service.
Staging - For easy "plug and play" operation, these go2team members test hardware and peripherals, load software and run quality control tests.
Call Centre - Our help centre can answer questions, talk you through processes and plug you into the combined know-how of the entire MICROS team.
Serious project consulting technology, backed by the strength of MICROS-Retail, now it's time to see what our organisation can do for yours.
Support Services
MICROS have a dedicated Support Centre. Customers can utilise this service in two ways
Provide First Line Support to Customers
Provide Second Line Support to an Existing Helpdesk.
We have field engineers in every capital city in Australia, New Zealand, Singapore, Hong Kong, Japan and the Asia Pacific region who can support MICROS hardware quickly and effectively. The worldwide presence is of particular importance if your organisation operates off-shore and gives you added piece of mind.
Training Services
From head office/MIS to store level users, our professional trainers provide thorough, customised instruction, step-by-step, to help your associates know your system inside and out. Training tailored to your organisational requirements, individual or group sessions designed to be presented at the most appropriate venue to give the best outcome.
